IT Support Apprentice

Application deadline: 
Thursday, 17. August 2017 - 23:45

• Location: Cambridge, UK
• Full time: 35 hours per week, including 1 day per week in college
• L3 IT Professional Apprenticeship: 18 months
• Salary: circa £13,000 pro rata per annum 
BirdLife International is the world’s largest nature conservation partnership. Through our unique local-to-global approach, we deliver high impact and long-term conservation for the benefit of nature and people.
The BirdLife Secretariat consists of approximately 200 employees. Our central office is based in Cambridge, UK and we have regional offices in the Americas, Asia, Africa, Pacific, Middle East and Europe.
You will be part of a global team, based at our headquarters housed within the brand new David Attenborough Building in Cambridge.  Reporting to the Head of IT, you will carry out the following duties:
• Responding to incidents received from staff on a daily basis in conjunction with outsourced helpdesk
• User support/Resolving user problems
• Working with relevant outsourced support companies and suppliers to log/update support calls as required
• Ensure that all workstations are adequately maintained for the needs of the users
• Regular updates of workstation operating systems, applications and security software
• Regular maintenance of UK pool laptops
• Configure and install new computer hardware to users required specification
• Manage software installations and updates on user workstations
• Document all set-up and software installations specific to BirdLife
• Manage audit and database of BirdLife hardware and software
• General maintenance of Active Directory
• Source and purchase hardware for Cambridge office and some overseas offices
• Manage BirdLife resources, (laptop pool, LCD projectors etc.)
• Assist HR in user IT training
• Create documentation for staff training of hardware and software
• Produce guidance documents
• Support of mobile devices (Android, iOS and Windows)
• Support staff in setup and use of AV equipment in DAB
• Manage internal service desk.
The successful candidate will be able to demonstrate:
  • A high degree of computer literacy and knowledge of IT Systems
  • Familiarity with Microsoft Networking, Windows Server, Windows Desktops, Microsoft Office, general PC Troubleshooting and Network issues
  • A systematic approach to problem solving
  • Ability to organise own workload
  • Good verbal communication skills  and an ability to communicate IT language in a simplified manner
  • Initiative to think around role and immediate issues to improve quality of service
Closing date: 17 August 2017
Application: Applications should include a covering letter summarising the applicant’s suitability for the position, a detailed CV and contact details of two referees known to the applicant in a professional capacity. Applications should be sent by email, stating where the advert was seen, to:    
Interviews: Only shortlisted candidates will be contacted.