1st Line IT Support Engineer

Application deadline: 
Friday, 27. November 2020 - 23:45

1st Line IT Support Engineer

Location: Cambridge, UK
Full time: 35 hours per week
Contract: Open-ended
Salary:  £18,000 to £20,000 per annum (dependent on skills and experience) plus competitive 12% pension benefit
Annual Leave: 25 days pro rata per annum in year 1, increasing by 1 day pa to 28 days
 
BirdLife International is the world’s largest nature conservation partnership. Through our unique local-to-global approach, we deliver high impact and long-term conservation for the benefit of nature and people.
 
This role is responsible for providing technical services and technology support to our internal users within our organisation globally. Additionally the role is one to support, manage and maintain the organisations global server infrastructure and underlying systems.
The applicant will be responsible for the research and development of best practices for BirdLife’s IT infrastructure working with other functions within the organisation to ensure continued service availability.
 
We are looking for an individual who will demonstrate competence in their own area, who can work with suitable supervision and mentoring guidance and manage and prioritise their own workload. Someone who is extremely approachable, flexible and ‘hands on’ with great attention to detail. No support task should be too small or too large without suitable time and consideration. 
 
The role requires a highly motivated, focused and ambitious individual to ensure our users receive exemplary service at all times.
 
The ideal candidate will have: 
Good general education
Familiarity with Microsoft based PCs, any networking experience would be advantageous
Good understanding of IT fundamentals
Knowledge of Windows desktop operating systems
It would be advantageous to have familiarity with one or more high level programming or scripting languages: PowerShell, VB, C, Java Script, HTML, PHP etc
Familiarity of Office 365 or other cloud based solutions would be an advantage
Ability to work to own initiative and to problem solve in a logical and analytical manner
Excellent attention to detail
Fluent in spoken and written English
The right to work in the UK
 
 
Closing date: 27 November 2020
 
Application: Applications should include a covering letter summarising the applicant’s suitability for the position, a detailed CV and contact details of two referees known to the applicant in a professional capacity. Applications should be sent by email, stating where the advert was seen, to: recruitment@birdlife.org 
Interviews: Only shortlisted candidates will be contacted. Interviews will be held week commencing 30 November 2020 via Zoom.